bj44's Privacy Policy
Your personal information matters to us — learn how we collect, store, and protect it.
bj44 is a trusted online casino and betting platform for users in Bangladesh. We believe that your personal privacy is a fundamental right. The purpose of this privacy policy is to clearly inform you about what types of information we collect, why we collect it, how we use it, and to keep you fully informed about your rights.
It is our responsibility to keep secure the information you provide while using our website, application, or any digital service. bj44 uses SSL encryption technology to keep all your information secure and never shares your personal information with any unauthorized third party.
Data Collection
We collect various types of information as needed to provide you with our services. Details are provided below.
1.1 Information You Provide
Information you directly provide when creating or using an account:
- Full name and date of birth
- Valid mobile number and email address
- Payment information (bKash, Nagad, Rocket, or Upay account number)
- National ID card or passport information for identity verification
- Any information provided when contacting customer support
1.2 Automatically Collected Information
When you use the platform, the following information is collected automatically:
- Device type, operating system, and browser information
- IP address and connection duration
- Information obtained from cookies and similar tracking technologies
- Navigation patterns and click data on the site
- Game play history and betting information
1.3 Information Received from Third Parties
In some cases we may also receive information from the following sources:
- Transaction confirmations from payment processing service providers
- Results received from identity verification services
- Information received from fraud detection services
1.4 Sensitive Information
We do not generally collect sensitive personal information (such as race, religion, or political opinions). However, for the purpose of identity verification to meet legal obligations, certain government ID information may be collected to a limited extent, and is stored with the highest level of security.
Purpose of Data Use
bj44 uses your information only for specific and legitimate purposes. Each purpose is detailed below.
2.1 Account Management and Service Delivery
We use your information to create, verify, and maintain your account, and to deliver all bj44 services to you. This includes processing deposits and withdrawals, storing gaming history, and issuing bonuses and rewards.
2.2 Identity Verification and Fraud Prevention
We verify your identity to keep our platform safe and to prevent money laundering, fraud, and unauthorized access. This is essential for the protection of your account and funds.
2.3 Customer Service and Support
Our 24/7 live chat and email support team uses your account information to help resolve your issues. Communication history is retained so that better service can be provided in the future.
2.4 Technical Improvement and Personalization
By analyzing your usage patterns we improve the platform's performance and provide a personalized gaming experience tailored to your preferences. This is done on the basis of anonymously compiled data.
2.5 Compliance with Legal Obligations
We may be required to use your information in specific circumstances to comply with applicable laws and regulations, to submit reports to regulatory authorities, and to resolve legal claims.
Data Sharing and Disclosure
3.1 Service Provider Partners
We share information only with those third parties who provide services on our behalf, such as payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and technology infrastructure providers. These partners operate under strict confidentiality agreements and follow our instructions.
3.2 Legal Requirements
We may be required to disclose information in response to a court order, a lawful request from a government or regulatory authority, or to comply with applicable law. In such cases, only the minimum necessary information is disclosed.
3.3 Business Transfers
If bj44 is restructured or changes ownership for any reason, user information may be transferred to the new owner. In such cases you will be notified in advance and this privacy policy will remain in effect.
3.4 With Your Consent
Outside of the circumstances described above, we will share your information with third parties only with your explicit consent. You may withdraw this consent at any time.
Cookies and Tracking Technologies
4.1 What Are Cookies?
A cookie is a small text file that your browser stores on your device when you visit our website. They help us remember your preferences, verify your access to your account, and improve the functionality of the site.
4.2 Types of Cookies We Use
- Essential cookies: Required for login state, session security, and core functionality. These cannot be disabled.
- Functional cookies: Used to remember language preferences and personalized settings.
- Analytics cookies: Collect anonymous data to understand which parts of the site are used most.
4.3 Cookie Controls
You can delete or block non-essential cookies through your browser settings. Please note, however, that disabling cookies may limit some features of the platform.
Data Security Measures
bj44 has adopted industry-standard technical and procedural measures to protect your information.
SSL Encryption
All your data transfers are encrypted with 256-bit SSL.
Access Control
Only authorized personnel can access the information they need.
Secure Storage
Data is stored on encrypted servers and backed up regularly.
Regular Audits
Regular security tests are conducted to identify vulnerabilities.
Data Retention
We retain your personal information only for as long as it is needed to fulfil the original purpose of collection, or for as long as a legal obligation remains in force.
6.1 Account Information
We retain your core account information for as long as your account is active. Even after account closure, certain information may need to be kept for a defined period due to legal and regulatory requirements.
6.2 Transaction Information
Records of financial transactions may be retained for an extended period due to anti-money laundering requirements and legal obligations.
6.3 Communication Records
Customer service communication history is retained for a limited period for service quality improvement and dispute resolution.
6.4 Data Deletion
Once the defined retention period has ended, we securely delete or anonymize your information. If you personally request deletion of your data and there are no legal obligations preventing it, we will action this as quickly as possible.
Your Rights
You have the following rights regarding your personal information. These rights are exercisable within the limits of applicable law.
Right to Access
You may request at any time to know what information we hold about you. We will provide you with a copy within a reasonable time.
Right to Rectification
If your information is incomplete or incorrect, you may request a correction. We will update it promptly.
Right to Erasure
In certain circumstances you may request deletion of your information. However, if legal obligations exist, it may not be possible to delete all information.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted.
Right to Object
If your information is being used for a specific purpose, you may object to this, particularly for marketing purposes.
Right to Data Portability
You may request to receive the information you have provided in a structured, commonly usable format.
Protection of Minors
bj44 is a responsible gaming platform. Our services are for those aged 21 and above only. We do not knowingly collect any personal information from anyone under the age of 21.
Age is verified during the registration process. If we have reason to suspect that information from a minor has been collected, we will immediately close that account and delete the relevant information.
If you believe a minor is using our platform, please let us know at [email protected].
Policy Changes
9.1 Update Notice
We review and update this privacy policy from time to time. If any significant changes are made, we will post a notice on the platform and notify you at your registered email address.
9.2 Use After Changes
If you continue to use bj44 after the updated policy has been published, you will be considered to have agreed to the new policy. We encourage you to visit this page regularly.
Contact Us
For any questions regarding privacy
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. Our support team provides assistance in Bengali and English, 24/7.
- [email protected]
- 24/7 Live Chat — directly on the bj44 platform
- Support hours: 7 days a week, 24 hours a day
After verifying your identity, we will respond to your request within a reasonable time.
For more information see: Terms & Conditions • Responsible Gaming • FAQ